Help
Support.
Write to us at human@becomefasih.app. A person reads every email, and we answer within two working days.
Write to us
Fasih
Islamabad, Pakistan
human@becomefasih.app
Tell us your phone, and what you tapped before it went wrong. A screenshot helps.
Pro on a new phone
Sign in on the new phone with the same account you used before. Then open Settings → Subscription and billing and tap Restore a purchase. Pro comes back, and so do your saved words, collections and streak.
Cancel or get a refund
On iPhone: Settings → your name → Subscriptions → Fasih → Cancel Subscription. You keep Pro until the end of the time you paid for.
Apple and Google take the payment, so they give refunds. Our refunds page shows you how to ask.
A mistake in a word
Open the word, scroll to the bottom and tap the flag. It writes the email for you. You can also write to us. Our sources page says where every word was checked.
Reminders not arriving
Check that notifications for Fasih are on in your phone's settings, and that Focus is not holding them back. In the app, open Profile → Reminders and tap Send a test word. A word can arrive up to an hour after its time.
Delete your account
In the app, open Settings → Account and sync and delete your account. Or follow the steps on our delete account page.